Privacy Policy

Welcome to ArcadePulse ("we", "us", "our"). We operate the website arcadepulse.info (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us when you:

• Subscribe to our newsletter (name and email address)
• Submit a contact form (name, email address, subject, and message)
• Register for a tournament (name, email address, in-game username, state, and skill level)
• Submit a game for review (name, email address, and game details)

1.2 Automatically Collected Information

When you visit arcadepulse.info, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URLs
• Date and time of your visit

This information is collected through cookies and similar tracking technologies. Please see our Cookie Policy for more information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To send you our newsletter and updates (only if you have subscribed)
• To process and confirm tournament registrations
• To improve our website content and user experience
• To analyse website traffic and usage patterns
• To comply with legal obligations
• To detect and prevent fraud or abuse

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent, such as subscribing to our newsletter.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, provided these interests are not overridden by your rights.
• Contractual Necessity: Where processing is necessary to fulfil a contract with you, such as tournament registration.
• Legal Obligation: Where we are required to process your data to comply with applicable law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email service providers, analytics providers). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Newsletter subscriber data is retained until you unsubscribe.
• Contact form submissions are retained for up to 2 years.
• Tournament registration data is retained for up to 3 years for record-keeping purposes.
• Website analytics data is retained for up to 26 months.

6. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent at any time (e.g., unsubscribe from our newsletter)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on arcadepulse.info. For detailed information about the types of cookies we use and how to manage your preferences, please read our Cookie Policy.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

10. Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer personal information internationally, we ensure appropriate safeguards are in place in accordance with the Australian Privacy Principles.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, ArcadePulse, Level 12, 201 Kent Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.